What Virgin Voyages Got Wrong (and What's Next) | CEO Nirmal Saverimuttu Interview
We asked Virgin Voyages CEO Nirmal Saverimuttu about the brand's biggest challenges, including fixes for the dining reservation system and the future of the Virgin Red loyalty program. In this exclusive interview, filmed onboard the new Brilliant Lady, Nirmal gets candid about how guest feedback is shaping the brand, his "north stars" for growth, and his passion for the crew. Whether you're a loyal sailor or just Virgin-curious, you'll want to hear what's next. Don't miss the key topics in this chat: 🚢 [00:00] Intro 🚢 [00:50] How Guest Feedback Has Shaped the Brand 🚢 [02:42] Following north stars to make sure feedback doesn't' dilute the Virgin experience 🚢 [08:34] Virgin Red: The Key to Better Brand Synergy? 🚢 [13:27] Fixing dining reservations: Dining on Virgin shouldn't be The Hunger Games 🚢 [19:12] Nirmal's wish list: Dining and group fitness enhancements Looking for more information about Virgin Voyages? Check the links below for videos and blog posts, and comment below with any questions! 🛳️ Book your Virgin sailing right now and get help from our partners: https://bit.ly/cruise-virgin 🛳️ Subscribe to this channel, and find all of our social media accounts, our website, and more at https://bit.ly/m/cruisehabit If you're thinking about booking any cruise, resort stay, theme park visit, or other vacation, travel smarter by getting help from the same people that manage our travel: Touring and Cruises. You can contact them by filling out the form at https://cruisehabit.com/help 🔗Relevant Links🔗 XL Sea Terrace Cabin Tour ➡️ https://youtu.be/6qViI9USLcg Sea Terrace Room Tour on Scarlet Lady ➡️ https://youtu.be/UjIUqwaaaxs Scarlet Lady Ship Tour ➡️ https://youtu.be/1M-SGqWBqNM Which cruise line is best for me? The differences between cruise lines. ➡️ https://www.cruisehabit.com/which-cruise-line-best-me-differences-between-cruise-lines 12 Things You Should Do on Embarkation Day ➡️ https://youtu.be/RULWb8yoX3E Splash of Romance Package Review ➡️ https://www.cruisehabit.com/reviewed-splash-romance-virgin-voyages-new-add Video: Five Things You Should Know about Virgin Voyages' Scarlet Lady ➡️ https://youtu.be/YSmqXwf70Z4 Virgin Voyages’ Scarlet Lady Live Blog ➡️ https://www.cruisehabit.com/tags/scarlet-lady-mermaiden-live-blog How to Save Money on Drinks (And More!) on Virgin Voyages ➡️ https://www.cruisehabit.com/how-save-money-drinks-and-more-virgin-voyages More Virgin Voyages Information ➡️ https://www.cruisehabit.com/tags/virgin-voyages -- #VirginVoyages #BrilliantLady #cruiseship