Is MSC Cruises Customer Service really that bad?

Is MSC Cruises Customer Service really that bad? Or is some cultural differences in play? In this video I share with you 2 stories that help to highlight the cultural differences between American and European cruising and customer service. I wonder if some of the complaints about MSC customer service may stem from differing expectations and cultural norms rather than outright poor service. What do you think? Have you been on MSC before and what was your experience with the customer services? 00:00 Why I Tried MSC 02:08 European vs American Service 05:02 Shuttle Ticket Story 09:58 Room Switch Story 15:56 Final Thoughts And Questions Learn more about the MSC Grandiosa and other cruise tips and tricks @BucketListCruising If you are interested in more of my content I have 3 YT channels. Bucket List Cruising @BucketListCruising Bucket List Travel @BucketListTravel2 Bucket List Living @BucketListLiving1 I am also on Tic Tok and Instagram as Bucketlistliving1 and FB as Bucket List Living. #mscgrandiosa #cruising #msc #customerservice #culturaldifferences