Our Cruise Upgrade Nightmare on Crown Princess
We recently boarded the Crown Princess in Sydney, Australia, expecting the start of a relaxing cruise holiday — but what we found in our cabin left us shocked. From blocked toilets and belongings left behind by the previous guests, to congealed blood in the bathroom, it quickly became clear that our cabin had not been properly cleaned or prepared before embarkation. In this video diary, we document the issues we discovered, the formal complaint we raised with Princess Cruises, and how the situation was handled throughout our voyage. While staff acknowledged some of the problems, we personally felt the cruise line only did the bare minimum to support us after such a poor first impression. This video is not just about the condition of the cabin — it’s also about customer service, accountability, and how cruise lines respond when things go wrong. We’d really like to hear your thoughts: • Were our concerns justified? • Did Princess Cruises handle the complaint appropriately? • What would you expect from a cruise line in this situation? Please share your opinions respectfully in the comments below. If you enjoy honest cruise reviews, travel diaries, and real passenger experiences, don’t forget to like, subscribe, and turn on notifications for future videos. #PrincessCruises #CrownPrincess #CruiseReview #CruiseComplaint #CruiseVlog #TravelDiary #SydneyAustralia #CruiseShip #PrincessCruisesReview Follow Us on Instagram - https://www.instagram.com/cooksexplore?igsh=MTlxa3luZXZ1YmRwcQ%3D%3D&utm_source=qr Please subscribe to see more content like this - https://youtube.com/@CooksExplore?sub_confirmation=1