Carnival's John Heald Just Changed EVERYTHING Today (2026)
Carnival Brand Ambassador John Heald announced a major change to how he takes guest questions — moving from daily Facebook comments to a new email-based Q&A format. WHAT CHANGED: - John Heald has spent years answering thousands of questions weekly in the comments of his Facebook page - As of today, he is transitioning to an email-based question and answer format - New email address: JohnHeald1@Carnival.com - He will only respond to emails sent on Monday, Thursday, or Friday mornings - If you email outside those windows, he states he will not be able to respond - His Facebook page is NOT going away — expect more behind-the-scenes fleet content, ship previews, and personal cruise vlogs instead of daily comment replies ABOUT JOHN HEALD: - Carnival Cruise Line's Brand Ambassador and Senior Cruise Director - Has worked for Carnival for 29+ years (started as a bar waiter in 1987) - His Facebook page has been the go-to resource for Carnival cruisers with questions about ships, policies, food, and more - He and his assistant Jacinta previously answered approximately 2,500 questions per week via Facebook Sources: TravelHost, Cruise Mummy, Cruise Critic, Wikipedia T-SHIRT GIVEAWAY: Comment sub'd to enter. Every 100 subscribers I'll pick one random subscriber to win a free Lido Burrito T-shirt - then again at 200, 300, and beyond. US only. Must be subscribed to win. Winner contacted via YouTube and announced on the channel. Affiliate links: Shore excursions: https://www.viator.com/searchResults?text=cruise+shore+excursions&pid=P00308799&medium=link&campaign=lidoburrito Travel insurance: https://safetywing.com/?referenceID=26558778&utm_source=26558778&utm_medium=Ambassador