HOW MINOR HOTELS IS USING AI IN VIETNAM | AI Guest Experience | Hotel Innovation Summit | Minh Ho
Travel And Tour World brings you an exclusive interview conducted by Minh Ho, Director of Development-Vietnam from Minor Hotels, recorded live at the Vietnam Hotel Innovation Summit 2026. In this conversation, we explore why Vietnam is emerging as one of the region's most exciting hospitality markets, and how AI is reshaping the guest experience. Key highlights from this interview: ✅ Why Vietnam is being called the Vietnam hottest hotel market Southeast Asia, with tourist arrivals now growing neck and neck with Thailand ✅ Two major trends shaping Vietnam's future, including wellness tourism opportunity Vietnam, still an untapped space for developers and operators ✅ Why retire in Vietnam senior living is gaining traction, thanks to beautiful coastal destinations, year round weather, and a significantly lower cost of living compared to Europe ✅ How Minor Hotels AI Google Salesforce partnership is rebuilding the entire guest booking journey, blending AI backed technology with genuine human hospitality ✅ A look at AI guest personalization hotel industry in action, tailoring app experiences based on travel purpose while avoiding overly rigid or impractical customization ✅ Why supportive government policy and new infrastructure are fueling Vietnam infrastructure development tourism, making it an ideal time to invest ✅ Minor Hotels' strategy for standing out through five star hotel differentiation strategy, focusing on genuine guest value across both urban and tier one resort destination Vietnam properties ✅ A closing message encouraging global investment and hotel development in Vietnam as the market continues to rise This interview offers valuable insight for hoteliers, investors, and hospitality professionals looking to understand how AI, wellness tourism, and senior living trends are shaping Vietnam's hospitality growth in 2026 and beyond. About Travel And Tour World: Travel And Tour World is a global travel media platform covering travel, tourism, hospitality, aviation, MICE, cruise, and luxury travel, with readership across 195 countries. [Vietnam hotel market, wellness tourism Vietnam, senior living Vietnam, AI hotel guest experience, Vietnam tourism growth 2026, Vietnam hottest hotel market Southeast Asia, wellness tourism opportunity Vietnam, retire in Vietnam senior living, AI guest personalization hotel industry, Minor Hotels AI Google Salesforce partnership, Vietnam vs Thailand tourist arrivals] #MinorHotels #VietnamTourism #VietnamHotelInnovationSummit #AIinHospitality #WellnessTourism #TravelAndTourWorld #SeniorLivingVietnam #TravelTrends2026 #MICE #SoutheastAsiaTravel #HospitalityIndustry #vietnaminvestment