AI Is Replacing Paper Menus in Hotels | AI Hotel Guest Technology | HORECFEX Vietnam | Alexander
Travel And Tour World brings you an exclusive interview with Alexander Wessels, Co-founder and Chief Product Officer of SABA Hospitality Technology Solutions, recorded live at HORECFEX Vietnam 2026. In this conversation, Alexander explains how his eight year old company is closing the gap between guests' seamless digital lives at home and the often outdated experience they find at hotels. Key highlights from this interview: ✅ An introduction to their full range of digital guest journey solutions hospitality, covering everything from arrival to checkout, including digital companions, mobile ordering, and chatbots ✅ Why Vietnam, and specifically Hospitality Da Nang hotel clients, represents a key growth market for the company ✅ A look at their AI voice bot for hotel reception, which integrates directly with a hotel's PABX system to help manage phone calls ✅ Their innovative activity booking platform for resorts, automating everything from kids' activities to water sports, tennis, and even the newly popular pickleball trend Da Nang tourism courts ✅ How their technology works to AI chatbot reduce language barrier hotels issues and close service gaps in hard to staff areas like large pool decks ✅ A refreshing take on sustainability, framed as a natural side effect of reducing hotel technology reduce paper collateral, with the company even planting trees for every new customer onboarded ✅ Alexander's insight into what guests expect in 2026, centered heavily on convenience driven hotel technology trend expectations shaped by their everyday digital habits ✅ Why the company sees itself as a genuine guest technology company vs IT company, drawing on decades of hands on hotel operations experience, including years working within Marriott ✅ His closing message encouraging hospitality leaders to stay relevant and remain open to innovation This interview offers valuable insight for hoteliers, resort operators, and hospitality technology professionals looking to understand how AI, automation, and guest centered design are reshaping hotel experiences in 2026 and beyond. About Travel And Tour World: Travel And Tour World is a global travel media platform covering travel, tourism, hospitality, aviation, MICE, cruise, and luxury travel, with readership across 195 countries. [hotel guest technology, AI voice bot hotel, digital guest journey hospitality, activity booking platform resort, hotel chatbot solution, AI voice bot for hotel reception, digital guest journey solutions hospitality, activity booking platform for resorts, AI chatbot reduce language barrier hotels, hotel technology reduce paper collateral] #HORECFEXVietnam #AIinHospitality #GuestExperience #TravelAndTourWorld #HotelTechnology #TravelTrends2026 #MICE #DigitalHospitality #DaNang #SustainableHospitality #HotelInnovation #GuestTechnology